Refund & Exchange
At WAVE, we stand behind the quality of every piece. If something isn’t right, we’re here to help.
Returns
We offer a 14-day return window from the date your order is delivered.
To be eligible for a return, items must be:
• Unworn and unwashed
• In original condition
• With all original tags attached
• Free of stains, deodorant marks, or damage
Returns must be requested and approved prior to sending any item back.
Once approved, a return shipping label and instructions will be provided. Items sent back without approval will not be accepted.
Return Timeline
After your return label has been issued, your item must be shipped within 7 days. Returns shipped after this period may be canceled and no longer eligible for refund.
Return Fees
A flat shipping and restocking fee will be deducted from all refunds.
Original shipping charges are non-refundable.
Refunds are issued to the original payment method within 3–10 business days after inspection. Processing times may vary depending on your financial institution.
Exchanges
We offer exchanges for size or color within the same 14-day return window.
To request an exchange, contact us at contact@waveactive.co with your order number and replacement size.
Once approved, a prepaid return label will be issued. Replacement items ship after the original item is received and inspected.
WAVE reserves the right to determine exchange eligibility and shipping coverage.
Damaged or Incorrect Items
Please inspect your order upon delivery.
If you receive a defective, damaged, or incorrect item, contact us within 48 hours at contact@waveactive.co with your order number and photos. We will resolve the issue promptly.
Non-Returnable Items
• Final sale items
• Gift cards
• Items returned without prior approval
• Items not in original condition
Contact
For return or exchange inquiries: